Trump Mobile Customers Slam the Company for Taking Their Money and Endlessly Delaying Orders

Washington D.C. – A high-profile mobile phone venture launched by Donald Trump Jr. and Eric Trump is drawing sharp criticism from customers who claim the company has collected deposits without delivering products, amid repeated delays and apparent revisions to its marketing claims.

The initiative, branded as Trump Mobile, debuted with fanfare at a June 16 event in New York City’s Trump Tower.

Speaking to an enthusiastic crowd, Don Jr. and Eric Trump unveiled the T1 phone—a sleek, gold-colored device positioned as a symbol of American innovation. They also introduced accompanying mobile service plans, complete with SIM cards purportedly manufactured domestically, designed to operate seamlessly on the networks of the nation’s three largest carriers: AT&T, Verizon, and T-Mobile.

The pitch emphasized patriotism and self-reliance: a “made-in-America” smartphone and service ecosystem free from foreign dependencies. Initial marketing materials boldly declared the products “Made in the USA,” with shipments slated to begin in August.

Pre-orders opened immediately, requiring a $100 deposit toward the T1’s $499 retail price—a figure that remains unchanged on the current Trump Mobile website.

Despite the hype, fulfillment has faltered. An investigative report by NBC News highlights systemic delays, based on the outlet’s own experience as a customer. NBC placed an order for the T1 in August, receiving an instant confirmation email. However, communication ceased thereafter.

Over the ensuing months, NBC contacted Trump Mobile’s customer support line five times between September and November. Only on the final call did a representative provide a firm delivery date: November 13. When the phone failed to arrive, a follow-up inquiry yielded yet another postponement—this time to the “beginning of December.”

The operator cited a government shutdown as the culprit.

Customer frustration extends beyond NBC. Online forums, social media platforms like X, and review sites are rife with similar accounts: users who paid deposits report radio silence, vague assurances of “later this year” availability.

Notably, Trump Mobile continues to accept new orders and deposits, perpetuating the cycle of unmet expectations.

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Compounding the delivery issues are subtle but significant changes to Trump Mobile’s online presence. In late June—mere weeks after launch—the site’s original “Made in the USA” branding was quietly removed. It has since been replaced with softer phrasing: the T1 now features “American-Proud Design” and is described as “Proudly American.”

Current website copy strikes a more aspirational tone: “The T1SM Phone isn’t just powerful—it’s brought to life right here in the USA. With American hands behind every device, we bring care, precision, and trusted quality to every detail.”

The site also stocks third-party devices, such as iPhones and Samsung Galaxy models, under the same “Proudly American” banner—despite these being predominantly manufactured overseas.

These revisions have not quelled doubts about the T1’s origins. Customers have flagged inconsistencies in product images and specifications across updates, including questions about network compatibility and actual U.S. assembly.

Skepticism from within the tech manufacturing sector shows the challenges of Trump Mobile’s claims.

Todd Weaver, founder and CEO of Purism—a California-based firm marketing what it calls the only fully U.S.-designed and assembled smartphone—offered a candid assessment to NBC News.

Weaver’s Liberty phone, launched in 2022 after six years of development, retails for $1,999—four times the T1’s price. Even Purism, which prioritizes domestic production, acknowledges limitations: while core components and assembly occur in the U.S., select parts are sourced from Canada, Europe, and inevitably some from China and India due to global supply chain realities.

“No one [in the U.S.] had done it before” without Chinese involvement, Weaver explained. His team traveled to China to study manufacturing processes firsthand, a step he implied would be indispensable for any newcomer aiming for rapid scalability.

“We actually had to go over to China with our designs, to learn the process,” he said, highlighting the complexity of standing up a smartphone production line from scratch.

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Experts broadly agree that true end-to-end U.S. smartphone manufacturing remains elusive. The industry’s entrenched supply chains, dominated by Asian giants like Foxconn and TSMC, make it extraordinarily difficult—and costly—to achieve without compromises.

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Trump Mobile’s compressed timeline, from announcement to promised August shipment, appears overly optimistic by these measures.

For Don Jr. and Eric Trump, whose business portfolios span real estate, media, and now telecom, Trump Mobile represents a bold foray into consumer tech. Success could validate their vision of an “America First” alternative to Big Tech dominance. Failure, however, might amplify narratives of overpromising and underdelivering—a critique that has shadowed other Trump family ventures.

All eyes are on whether the T1 will materialize before 2026—or if Trump Mobile joins the ranks of ambitious startups that collected funds but failed to ship as the year draws to a close. Customers awaiting their gold phones can only hope for resolution before the next round of excuses.